TKShop Returns Policy

At TKShop, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, we offer a straightforward returns policy to make the process as easy as possible.

1. Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.
  • Items must be unused, in their original condition, and in the original packaging with all tags attached.
  • Certain items, such as perishable goods, custom products, and personal care items, are not eligible for return.

2. Process for Returning Items

  • Contact Us: Begin your return process by filling out our contact us form. Provide your order number and details about the product you wish to return.
  • Authorization: Once your return is authorized, you will receive a Return Authorization Number (RAN) and detailed instructions on how to send back your item.
  • Packaging: Securely package the item to prevent damage during transit. Include the original receipt or proof of purchase and the RAN provided through the contact form.
  • Shipping: Ship the item to the address provided in the return instructions. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

3. Refunds

  • Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts not due to our error).

4. Exchanges

  • If you need to exchange an item for a different size, color, or product, please fill out our contact us form. We will guide you through the process and ensure you receive the desired item.

5. Non-Returnable Items

  • Several types of goods are exempt from being returned. These include perishable items (e.g., food, flowers), custom products (e.g., personalized items), and personal care items (e.g., hygiene products).

6. Shipping Costs

  • Customer Responsibility: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
  • Return Shipping Label: If the return is a result of our error (e.g., you received an incorrect or defective item), we will provide a prepaid return shipping label.

7. Damaged or Defective Items

  • If you receive a damaged or defective item, please fill out our contact us form within 7 days of receiving your order. We will arrange for a replacement or refund as soon as possible.

8. Clearance and Sale Items

  • Only regular-priced items may be refunded. Clearance and sale items are final sale and cannot be returned or exchanged.

9. Contact Information

  • For any questions or concerns regarding your return, please fill out our contact us form.

Thank you for shopping with TKShop. We appreciate your business and are committed to ensuring your satisfaction.